ISO 9001 Quality Management Systems

ISO 9001:2015 - Quality Management System:

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001. This standard is based on quality management principles. 

There are 7 quality management principles:

1 – Customer focus
2 – Leadership
3 – Engagement of people
4 – Process approach
5 – Improvement
6 – Evidence-based decision making
7 – Relationship management

Customer Focus:

Understanding the current and future needs of customers and other interested parties contribute to the sustained success of the organization.

Key benefits

• Increased customer satisfaction
• Improved customer loyalty
• Enhanced repeat business

Actions you can take

• Plan, design, develop, produce, deliver and support goods and services to meet customer needs and expectations.
• Measure and monitor customer satisfaction and take appropriate actions.

Leadership:

Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.

Key benefits

• Development and improvement of the capability of the organization and its people to deliver desired results
• Improved communication between levels and functions of the organization

Actions you can take

• Communicate the organization’s mission, vision, strategy, policies and processes throughout the organization.
• Create and sustain shared values, fairness and ethical models for behavior at all levels of the organization.

Engagement of people:

Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.

Key benefits

• Enhanced personal development, initiatives and creativity
• Improved understanding of the organization’s quality objectives by people in the organization and increased motivation to achieve them

Actions you can take

• Communicate with people to promote understanding of the importance of their individual contribution.
• Promote collaboration throughout the organization.

You wanna see practical approaches of other principles, Every week Saturday, all kind of Business Management Training will be conducted in DVCERT International Training Hall. Please visit our website https://www.dvcertpl.com. You can contact us if you needed any kind of Business solutions too.